Privacy Policy

Last updated: December 2025

1. Introduction

SugarPage, a service of Dual Information Technology Services ("SugarPage", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

This policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

2. Personal Information Controller

SugarPage acts as the Personal Information Controller for the data we collect. For privacy-related inquiries or to exercise your data subject rights, please contact us at:

Email: support@sugarpage.com

3. Information We Collect

We collect the following categories of personal information:

Information You Provide

  • Name and contact information (email address, phone number)
  • Billing and payment information
  • Account credentials
  • Company or organization name
  • Domain registration details
  • Support correspondence and communications

Information Collected Automatically

  • IP addresses and geolocation data
  • Browser type and version
  • Device information and operating system
  • Pages visited and navigation patterns
  • Access times and dates
  • Referring URLs

Service Usage Information

  • Server access logs
  • Resource usage statistics
  • Billing and transaction history
  • Service configuration settings

4. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our hosting and domain services
  • Account Management: To create and manage your account, process payments, and send invoices
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Communications: To send service updates, security alerts, and administrative messages
  • Marketing: To send promotional materials (with your consent)
  • Security: To detect, prevent, and address fraud, abuse, and security issues
  • Legal Compliance: To comply with applicable laws and regulations
  • Analytics: To analyze usage patterns and improve our services

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific processing activities
  • Contractual Necessity: To fulfill our contractual obligations to you
  • Legal Obligation: To comply with legal requirements
  • Legitimate Interests: To pursue our legitimate business interests, such as improving our services and preventing fraud

6. Information Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Cloud infrastructure providers, payment processors, and email service providers who assist in delivering our services
  • Domain Registrars: For domain registration and WHOIS requirements
  • Legal Authorities: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. International Data Transfers

Our hosting infrastructure is located in data centers that may be outside the Philippines. By using our services, you consent to the transfer and processing of your data in these locations. We implement appropriate safeguards in accordance with the National Privacy Commission guidelines to protect your data during international transfers.

8. Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights:

  • Right to Be Informed: To know how your personal data is being processed
  • Right to Access: To obtain a copy of your personal data
  • Right to Rectification: To correct inaccurate or incomplete data
  • Right to Erasure: To request deletion of your personal data
  • Right to Block: To suspend or withdraw consent for processing
  • Right to Data Portability: To receive your data in a structured, commonly used format
  • Right to Object: To object to certain processing activities
  • Right to File a Complaint: To lodge a complaint with the National Privacy Commission

To exercise these rights, please contact us at support@sugarpage.com. We will respond to your request within thirty (30) days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and audits
  • Employee training on data protection
  • Incident response procedures
  • Regular data backups

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Active Accounts: For the duration of your service subscription
  • Closed Accounts: Up to seven (7) years for tax and legal compliance
  • Marketing Data: Until you opt out or withdraw consent
  • Log Data: Typically retained for ninety (90) days

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for basic site functionality and security
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

12. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach. We will also notify affected individuals without undue delay when the breach is likely to result in high risk to their rights.

13. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data subject rights, please contact us:

Email: support@sugarpage.com

You may also file a complaint with the National Privacy Commission:

Website: https://www.privacy.gov.ph
Phone: (+632) 8234-2228